Stilltide

Support

Find answers to common questions about using Stilltide.

Getting Started

What is Stilltide?
Stilltide uses AI to generate professional equipment evaluations for industrial machinery. Upload photos and documents, and receive a detailed report with specs, pricing, and marketing-ready descriptions.
How do I create an evaluation?
From your dashboard, click "New Evaluation," then upload photos, a serial plate photo, and any supporting documents for your machine and submit. The AI processes the files and delivers your report.
What types of equipment can Stilltide evaluate?
Stilltide is designed for individual pieces of industrial machinery; CNC machines and lathes, fabrication equipment like press brakes, lasers, and saws, and process equipment like tanks, ovens, and compressors. Each evaluation covers one machine.
How long does an evaluation take?
Most evaluations complete within a few minutes. Complex equipment with many photos may take slightly longer.

Evaluations

What does an evaluation report include?
Each report includes equipment identification, technical specifications, market pricing based on current data, condition assessment, and a marketing-ready description suitable for listings.
How accurate is the AI pricing?
Stilltide provides market-informed pricing estimates based on current data. These are informational estimates to support your decisions, not formal appraisals. Actual sale prices may vary based on condition, location, and market conditions.
Can I download my evaluation?
Yes. Each completed evaluation can be downloaded as a professional PDF report ready for use in listings, proposals, or internal records.
What file types and sizes are supported?
Photos: JPG, PNG, WEBP up to 10 MB each. Videos: MP4, MOV, AVI, WEBM, M4V up to 200 MB each. Documents: PDF, DOCX, XLSX up to 25 MB each. Total files per evaluation are capped at 20. For best results, include clear photos of the equipment from multiple angles, including nameplates and serial numbers.

Credits & Billing

How do credits work?
Each evaluation uses one credit. Buy a credit package once and use the credits whenever you need them, there is no subscription or billing cycle.
What happens when I run out of credits?
You will not be able to start new evaluations until you purchase more credits from the Billing page.
Do credits expire?
No. Credits never expire and there is no billing cycle to reset them against.
How do I buy more credits?
Visit the Billing page in your account to view your credit balance, purchase history, and buy additional credit packages.

Issues & Feature Requests

How do I report a bug?
Click your name in the top right corner and select "Report Issue / Request," or navigate to the Issues page directly. Click "Submit New Issue / Request," select "Report a Bug," then follow the wizard to describe the issue, provide steps to reproduce, and attach any screenshots.
How do I request a new feature?
Click your name in the top right corner and select "Report Issue / Request," or navigate to the Issues page directly. Click "Submit New Issue / Request," select "Request a Feature," then describe your idea, your current workflow, and how the feature would benefit you.
Can I see other users' submitted issues?
Yes. The Issues page shows the title, description, and status of all submitted issues and feature requests. Your personal details are not displayed to other users.
What happens after I submit an issue?
Your submission is tracked internally. When the fix or feature is addressed, the status will update to show it has been resolved. Once a new version is released with the fix, the issue will be removed from the list.
How do I contact Stilltide for business inquiries?
Visit the Contact Us page in the footer for business inquiries and general requests.

Account

How do I reset my password?
You can request a password reset from your Settings page while logged in, or click "Forgot password?" on the login page. Either way, you will receive an email with a link to set a new password.
Can I change my email address?
Yes. Go to your Settings page and enter your new email address. A confirmation email will be sent to your current and new address. Your email will update once you confirm.
How do I delete my account?
Go to your Settings page and click "Delete Account." You will be asked to confirm. Deleting your account permanently removes all your data and forfeits unused credits. This action cannot be undone.